Frequently Asked Questions

  • Available Payments

    We accept Visa, Mastercard, Discover, American Express, JCB, and  Paypal.

  • Do you ship internationally?

    Yes, we ship to over more than 20 countries

    • United States
    • United Kingdoms
    • Australia
    • Canada
    • Newzeland
    • UAE
  • Shipping and Handling

    Standard Ground (USA)  

    FREE for orders over $ 35.00, otherwise shipping is $ 6.95
    Arrives in 2 - 5 business days
    Ships via UPS, FedEx, or Postal Service
    Orders to PO Box, HI, PR, AK, APO, FPO are shipped via USPS

    2nd Day Express (USA)  

    Ships via 2nd Day Express for $ 8.95
    Arrives in 2 - 3 business days
    (not available for P.O. Boxes)


    Ships via Postal Service for $ 4.99
    Arrives in 3 - 10 business days
    Canada orders arrive by local post or UPS directly to your door.

    Worldwide Shipping   (We ship worldwide, select your country at checkout)

    Ships via Fedex, DHL, UPS, USPS, DPD and other local carriers from $ 4.99 + $ 0.99 per item depending on your country
    Arrives in 4 - 12 business days with tracking.

  • Security and Privacy

    Security and Privacy Guaranteed 100%

    We are committed to your privacy and security. When you shop at Perfume.com your security and privacy is 100% guaranteed. Your personal information is used to process your order, and Perfume.com Inc. will not share or exchange online information that you provide us with a third party unless you provide prior consent.

    All transactions are 100% safe and secure. Order details are encrypted with Secure Socket Layer (SSL) by Verisign, the industry standard. To verify our security with Verisign, simply click the logo to the right.

    If you have any questions regarding our privacy policy and practices, or would like to do delete any data associated to you, please contact us.

    Information for persons residing outside the USA

    Transfer of Personal Information outside the EEA. We process Personal Information in the United States of America and in other countries. In some cases, we process Personal Information on a server outside your own country. We use the highest encryption standards and best practices to protect your Personal Information. When you place an order with Perfume.com, you consent to us transferring and hosting/storing your Personal information outside the EEA.

  • Returns and Exchanges

    Items can be returned or exchanged within 10 days of delivery. If you would like to return a product from your order simply contact us at [email protected]

    In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.