Return & Refund Policy

Effective Date:  February 25, 2026

At Perfume Seeker, we want customers to have clear information about returns and refunds before placing an order. This policy applies to orders placed through PerfumeSeeker.com and explains our return window, product conditions, return shipping, international returns, and refund processing.

30-Day Return Policy

Eligible products may be returned within 30 days of the delivery date.

To qualify under our standard 30-day return policy, the product must be:

• Unused
• Unopened
• In its original condition
• Returned with its original packaging
• Accompanied by the order information or other proof of purchase

Please contact us before sending a return so we can provide the correct return instructions.

Non-Returnable Items

Opened or used fragrance products are generally not eligible for return under our standard 30-day return policy.

This does not apply when:

• The product arrived damaged
• The product is faulty
• You received the wrong product
• Mandatory consumer rights applicable to your order provide otherwise

Items returned as part of a gift set should include all products and packaging originally supplied with the set.

How to Start a Return

To request a return, use one of the options below:

Option A: Request through your account

• Log in using the email used at checkout
• Open your order history
• Select the order and submit a return request for the eligible item

Option B: Email us at info@perfumeseeker.com

• Your order number
• The item(s) you want to return
• The reason for the return (optional, but helpful)

If your return is approved, we’ll send return instructions and the correct next steps.

Return Address and Packaging

Customers returning eligible U.S. orders should contact our customer support team before sending the package.

Our U.S. return address is:

Perfume Seeker
29 Chapel St
New Haven, Connecticut 06513
United States

Please package the product securely and use a trackable shipping service.

UK and European Returns

Customers in the United Kingdom and selected European countries must contact our customer support team before returning an order.

Please do not send international returns to our U.S. return address unless our customer support team specifically instructs you to do so.

Contact:

info@perfumeseeker.com

Please provide your order number and details of the product you would like to return.

Our support team will provide:

• The correct return address
• Return instructions
• Packaging guidance where required
• Any other information needed to complete the return

Because international orders are fulfilled through our UK operation, the correct return destination may differ from the U.S. return address.

Please use the return address provided by our support team for your specific order.

UK and European Consumer Rights

Our 30-day return policy is provided in addition to any mandatory consumer rights that apply to your order.

Customers in the United Kingdom and European Union may have statutory cancellation or withdrawal rights for qualifying online purchases.

Where a statutory cancellation or withdrawal right applies, customers should contact us within the applicable legal period after receiving the order.

Nothing in this Return & Refund Policy limits or removes mandatory consumer rights available under applicable UK or European consumer law.

Return Shipping Costs

• Customers are responsible for return shipping costs
• If the return is due to our error (wrong item sent, damaged in transit, or an issue caused by us), we will cover the return shipping cost or provide an appropriate solution

We do not charge restocking fees.

Refunds and Processing Time

• Refunds are issued to the original payment method used at checkout.
• Once we receive and inspect the return, we’ll initiate the refund.
• Depending on your bank/payment provider, it may take up to 7 to 10 business days for the refund to appear.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us promptly with your order number and clear photos so we can review the issue.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the eligible product for a refund and place a new order separately.

Important Notes

• Please contact our support team before sending a return so we can provide the correct return address and instructions. This requirement does not limit any mandatory consumer rights that apply to your order.
• We are not responsible for return parcels lost or damaged in transit
• Keep your tracking number until your return is complete

Company Contact Information

Customers can reach us at:

Website Name: Perfume Seeker

Company Name: Grand Taj Group Inc.

Company Registration Number (EIN: 92-1881420)

Email: info@perfumeseeker.com

Phone:+1 860-637-0723

Mail Address: 29 Chapel St, New Haven, Connecticut 06513, United States

Customer Service Hours:
Monday to Saturday, 9:00 AM – 8:00 PM (Eastern Time)
Response Time: We respond within 24 hours