Return & Refund Policy

Effective Date:  February 25, 2025

We want your shopping experience at Perfume Seeker to feel clear and reliable. Please review this policy before placing an order or requesting a return.

Return Eligibility

Eligible items may be returned within 30 days of the delivery date if they are unused, unopened, and returned in original condition with original packaging.

Non-Returnable Items

For hygiene and product-safety reasons, opened or used fragrance products are generally not eligible for return unless the item is faulty, damaged, or incorrect.

How to Start a Return

To request a return, use one of the options below:

Option A: Request through your account

• Log in using the email used at checkout
• Open your order history
• Select the order and submit a return request for the eligible item

Option B: Email us at info@perfumeseeker.com

• Your order number
• The item(s) you want to return
• The reason for the return (optional, but helpful)

If your return is approved, we’ll send return instructions and the correct next steps.

Return Address and Packaging

Approved returns should be packaged securely to prevent damage during transit. We strongly recommend using a trackable shipping service.

Return Address
Perfume Seeker
29 Chapel St
New Haven, Connecticut 06513
United States

Before shipping, please contact with our support, share your return tracking number after shipping with our team so we can monitor the return.

Return Shipping Costs

• Customers are responsible for return shipping costs
• If the return is due to our error (wrong item sent, damaged in transit, or an issue caused by us), we will cover the return shipping cost or provide an appropriate solution

We do not charge restocking fees.

Refunds and Processing Time

• Refunds are issued to the original payment method used at checkout.
• Once we receive and inspect the return, we’ll initiate the refund.
• Depending on your bank/payment provider, it may take upto 7 to 10 business days for the refund to appear.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us promptly with your order number and clear photos so we can review the issue.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the eligible product for a refund and place a new order separately.

Important Notes

• Returns sent without approval may be refused
• We are not responsible for return parcels lost or damaged in transit
• Keep your tracking number until your return is complete

Company Contact Information

Customers can reach us at:

Website Name: Perfume Seeker

Company Name: Grand Taj Group Inc.

Company Registration Number: (92-1881420)

Email: info@perfumeseeker.com

Phone:+1 860-637-0723

Mail Address: 29 Chapel St, New Haven, Connecticut 06513, United States

Customer Service Hours:
Monday to Saturday, 9:00 AM – 8:00 PM (Eastern Time)
Response Time: We respond within 24 hours